FAQ

Shipping

Do you offer free shipping?

Yes. We offer free shipping on order of $150 and above within the United States only.

Lost or missing package? 

Please Read:

Once your package leaves our facility, it is transferred into the custody of the carrier, therefore, no longer in our possession or control. If your shipment tracking doesn’t show movement for several days after leaving our facility.. understand Ask Apparel is no more privy to its whereabouts than you are. This is why we highly recommend purchasing the additional shipping insurance to protect your shipment in the event it is lost. With shipping insurance via “Route”, you can open a claim to begin the process of locating your package, or refunding you for the package.
Note: refunds and inquiries are to be directed toward “Route”. Ask Apparel does not handle These insurance claims.
Select the toggle to the “on” position in your cart above to checkout button to insurance you shipment.

Shipping Insurance?

Shipping insurance can be purchased via “Route”. Make sure the toggle is in the “on” position in your cart to make sure your package is protected.

How long will it take to get my order?

Transit time varies, so It depends on where you are. Once processed, Orders may take up to 7 business days to arrive under normal circumstances.

What shipping carrier do you use?

We ship via USPS and UPS. You’ll be asked to select a delivery method during checkout.

Net D?

 We do not offer Net D payments. We do, however, provide the option of 4 payments over 6 weeks via “Sezzle”. Just select it during checkout.

Do you ship overseas?

No. Currently we only ship to the United States and Canada.

Packs

Do you have pack requirements?

No. We offer the option of open packs on all items unless otherwise noted.

Is there a minimum quantity we must order?

Yes. There is a minimum order quantity of 6 per line item.

Returns

Can I return my products?

We always aim for make sure our customers love our products. However, we do not accept returns unless the item is damaged. Any returns must be requested within 72 hours of delivery date. Just email us directly and we’ll take you through the process.

Can I personalize your products?

We can personalize, but It depends on the product and design. Please contact us for further inquiries.

Should there be bleach on the back of my bleached products?

It is possible! All bleached items are individually hand bleached and items may occasionally experience bleed over to the back side of the garment.

Will my item be exactly as photographed?

We strive to provide the item as photographed, but with COVID-19, many of our manufacturers and suppliers are experiencing stock shortages. Therefore, comparable substitutions may need to be made.

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Alisha: 501-593-0222, Owner

April: 501-380-5048, Wholesale Rep