Shipping

Yes. Shipping is free over $300.00 to the contiguous U.S.

We can ship to some countries outside the United States.

We use USPS and UPS on our website. You will choose at checkout.

It depends on your geographic location. Lead time to leave our facility is typically 1-3 days. Actual transit time can vary depending on carrier and many other variables (please see provided tracking number to follow progress of your order). Overseas deliveries (including military) can take up to 4 weeks.

Please note: Ask Apparel has no control of what happens to your order once the carrier picks it up from our facility. Please purchase additional insurance in your cart via “Route” to protect your order.

No, however you have to option to purchase shipping insurance via “ShipTection” in your cart.

Once your package leaves our facility, it is transferred into the custody of the carrier, therefore, no longer in our possession or control. If your shipment tracking doesn’t show movement for several days after leaving our facility.. understand Ask Apparel is no more privy to its whereabouts than you are. This is why we highly recommend purchasing the additional shipping insurance to protect your shipment in the event it is lost. With shipping insurance via “ShipTection”, you can open a claim to begin the process of locating your package, or refunding you for the package.
Note: refunds and inquiries are to be directed toward “ShipTection”. Ask Apparel does not handle These insurance claims.

Most of our products are made to order. Meaning we don’t print them until you place your order. Therefore, we don’t offer these shipping options at checkout. Our turnaround time is typically 1-3 days. If you need something in 1 to 2 day shipping, please message us and we will see if we have that particular item already printed in stock, or if we have the blank substrates to rush print it. In this case, there will be no option for free shipping (no matter purchase amount) and a rush fee will be applied to the order.

Product

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@askapparelwholesale.com and we’ll walk you through the process.

It depends on the design and the product. All options are outlined on the product page, so look out for customization options there.

No. We offer open packs on all items unless otherwise noted.

Yes. There is a MOQ of 6 per line item for wearable garments (excluding hats), and MOQ of 3 per line item for hats and drink ware

Payment

Not at this time. However, we do offer other payment options via ShopPay and Sezzle

Yes. Currently we offer Sezzle as a payment option. With Sezzle, you can pay off your order interest free. Payment plan is broken into 4 (four) payments over 6 (six) weeks. You can also pay off your order in 4 (four) installments via ShopPay. You can select either of these options in the checkout process.

Drop Shipping

Not at this time, however we do have this in the works and it will be coming to you soon. You will have to download the “Sync Logic” app to your Shopify store for this to be possible. We will announce our drop shipping launch date soon.

Customer support

support@askapparelwholesale.com

Sales

savannah@askapparelwholesale.com